Refund Policy

Last Updated: [16-9-2025]

At w3facility.com, we value customer satisfaction and strive to provide high-quality services. If you are not fully satisfied, our refund policy is as follows:

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1. Web Development & Project-Based Services

• A full refund may be requested within 3 days of making payment, provided that no significant development work has been completed.
• Once a project has entered the design or development phase, partial refunds may be issued at our discretion, based on the work completed up to the cancellation date.

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2. Website Maintenance Subscriptions (Monthly & Yearly)

• Customers may request a full refund within 3 days of purchase or renewal of a subscription plan.
• After the initial 3-day period, no refunds will be issued for the current subscription cycle (monthly or yearly).
• Subscriptions can be canceled at any time to avoid future billing.

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3. Digital Services (SEO, Hosting Setup, Server Management, etc.)

• For one-time digital services, a full refund is available if requested within 3 days of purchase, provided that no service work has started.
• If the service has already been delivered or partially completed, refunds will not be available.

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4. How to Request a Refund

• To request a refund, please contact us at [[email protected]] within the eligible time frame.
• Refunds will be processed to the original payment method within 7–10 business days after approval.

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5. Non-Refundable Items

• Fees paid for third-party tools, domains, plugins, or hosting are non-refundable, as these are billed directly to providers.
• Custom development work and completed deliverables are not eligible for refunds beyond the 3-day grace period.